February 2012

ARO's Disaster Recovery Capabilities

Business Continuity Planning

We offer a cloud based contact platform, tied directly to ARO's network operations center.

Our distributed and redundant infrastructure gives you an added layer of disaster recovery protection for your call center and customer contact platform.

ARO handles all the maintenance and telecommunications with carrier class service. ARO can provide 24/7/365 Network Operations Support to insure you remain operational in the event of an unexpected business interuption.

Key Features:
  • Geographically redundant servers to lessen risk
  • Cloud based model for quick cutover
  • Supervisors, agents access from anywhere
  • Scalable to meet your needs
  • Full contact center capability of recording, IVR, chat and monitoring
  • Increase or decrease use as needed
  • Deploy at-home workers
  • Ideal for small, medium or large systems

We can provide you with an outline of our technology and assist you in planning for an unexpected disaster.